Customer Success Associate

Job Summary

To support customer onboarding and ongoing account management, the full-time remote Customer Success Associate will ensure clients enter the market efficiently, drive adoption, and maintain strong customer relationships while collaborating with internal teams.

Key responsibilities

• Manage the onboarding process for new and existing customers to ensure they are prepared to perform and earn money
• Facilitate effective communication between customers and internal teams to eliminate delays and maintain seamless handoffs
• Provide ongoing account support and foster customer relationships beyond the initial onboarding phase

Required qualifications

• 3+ years of experience in customer-facing roles, preferably in the energy industry
• Strong Salesforce experience and a passion for using technology to enhance efficiency
• Relevant Bachelor's degree preferred
• Demonstrated ability to work collaboratively across functions and manage multiple priorities
• Interest in demand-side resources in energy markets