Customer Success Associate
Job Summary
Supporting the Commercial organization, the full-time remote Customer Success Associate will manage customer onboarding, implementation, and CRM administration while ensuring high customer satisfaction and driving business growth.
Key Responsibilities
- Coordinate onboarding activities for new customers and track progress to ensure a smooth implementation experience
- Support the U.S. Sales team with account setup, pricing requests, and operational coordination
- Assist with Salesforce reporting and prepare recurring reports for Sales Leadership and executive management
Required Qualifications
- Bachelor's degree in Business, Healthcare Administration, Life Sciences, Marketing, Analytics, or a related field, or equivalent work experience
- 1-3 years of experience in customer success, customer service, commercial operations, or a related field
- Proficiency with Microsoft Office, particularly Excel
- Strong analytical and problem-solving skills
- Experience with Salesforce CRM or similar customer relationship management systems is preferred
Complete Job Description
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