Customer Success Associate
Job Summary
To support a growing cybersecurity company, the full-time Customer Success Associate will manage customer onboarding, address inquiries, and foster long-term relationships while working remotely.
Key responsibilities
- Leading customer onboarding, including account setup, training, and initial adoption
- Addressing customer and internal employee questions, resolving basic technical issues, and collaborating with internal teams
- Collecting user feedback to share with Product, Services, and Sales teams to drive improvements
Required qualifications
- 1 to 3 years in a Project Manager, Customer Success, or Engagement role
- Experience with Salesforce or other Customer Relationship Management platforms
- Willingness to develop basic knowledge of Volexity's products and services
- Ability to translate highly technical concepts into simple, actionable steps for diverse stakeholders
- Resourceful self-starter, comfortable working independently and as part of a team
Complete Job Description
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