Customer Success Associate
Job Summary
Managing a defined portfolio of customers, the full-time remote Customer Success Associate will focus on customer health, adoption, and renewal readiness while collaborating cross-functionally to ensure customer success and retention.
Key responsibilities
- Serve as the primary point of contact post-implementation and own account health
- Conduct proactive check-ins, monitor usage metrics, and identify adoption gaps
- Document account status and collaborate with Sales on expansion opportunities
Required qualifications
- 2-4 years of experience in Customer Success, Account Management, or client-facing SaaS
- Experience owning retention or renewal outcomes
- Ability to manage multiple accounts simultaneously
- Experience using tools such as Intercom, Notion, and Jira
- Reliable internet connection and dedicated workspace
Complete Job Description
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