Customer Success Associate
Job Summary
Working remotely, the full-time Customer Success Associate will engage with shop owners to enhance their experience with AutoLeap, manage customer registrations, and address support inquiries during North American business hours.
Key responsibilities
- Work directly with shop owners to drive deeper adoption of AutoLeap's features
- Manage registrations and adoption of the integrated payments module, including customer outreach and incentive plan delivery
- Handle support inquiries via phone, assisting with product and billing questions
Required qualifications
- 8 - 24 months of experience at a software company, preferably with SaaS and SMB customer exposure
- Experience in a customer-facing role, such as customer success or support
- Ability to manage a large book of business effectively
- Strong organizational skills to prioritize multiple tasks
- Proven track record of success and progression in previous roles
Complete Job Description
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