Customer Success Associate
Job Summary
As an entry-level Customer Success Associate, the full-time position will assist Customer Success Managers in managing client relationships and optimizing the use of the Runwise platform, contributing to energy efficiency in buildings while working in a hybrid environment.
Key responsibilities
- Assisting property managers and owners with the Runwise platform and addressing their unique needs
- Drafting and delivering savings reports, pulling customer data, and identifying trends to support Customer Success Managers
- Engaging directly with clients to facilitate ongoing product adoption and managing internal CRM tools for customer data hygiene
Required qualifications
- 0-1 years of experience in Customer Success, Support, or Account Management, or a strong interest in the field
- Excellent social and communication skills with a proactive and detail-oriented approach
- Strong organizational and project management skills
- Passion for real estate and/or energy efficiency
- Bilingual English/Spanish skills are a plus but not required
Complete Job Description
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