Customer Success Associate Director

Job Summary

A company is looking for an Associate Director, Managed Services.

Key Responsibilities

• Plan, organize, and manage all phases of a joint success plan to meet customer needs
• Develop competitive strategies that align with client goals and manage end-to-end execution of advertising campaigns
• Analyze campaign performance data to identify trends and provide actionable recommendations

Required Qualifications

• Bachelor's degree in Business, Marketing, Communication, Economics, or a related field
• 5+ years of professional work experience, including 3+ years in media and advertising engagement
• Experience managing eCommerce marketing budgets, particularly on platforms like Amazon and Walmart
• Proficiency in bid and budget management, content optimization, and promotion planning
• Project management experience with a track record of retaining enterprise customers in the SaaS space