Customer Success Associate Director

Job Summary

A company is looking for an Associate Director, Customer Success.

Key Responsibilities:

• Drive growth and engagement by championing retention efforts and improving product adoption
• Develop a high-performing team by fostering a culture of proactive, retention-driven advisors and coaching CSM's for successful account expansion and renewals
• Execute Customer Success transformation by partnering with Marketing, guiding portfolio strategy, and championing the adoption of key processes

Required Qualifications:

• Previous experience leading a Customer Success team
• Experience with Gainsight
• Experience in the L&D or education technology industries (preferred)
• A passion for Customer Success transformation (preferred)