Customer Success Associate Partner

Job Summary

A company is looking for an Associate Partner - Customer Success (Healthcare Payer).

Key Responsibilities

• Manage renewals, expansion strategies, and account retention for enterprise healthcare customers
• Serve as the primary executive contact, leading strategic discussions focused on value realization and outcomes
• Oversee account strategy, ensuring alignment with customer goals and internal team priorities

Required Qualifications

• 8-12+ years of experience in healthcare consulting, customer success, account management, or enterprise SaaS
• Strong background in healthcare operations, payer/provider models, or clinical analytics
• Proven experience managing senior executive relationships
• Demonstrated commercial mindset with an understanding of revenue and growth levers
• MBA or equivalent strategic training strongly preferred