Customer Success Associate Partner
Job Summary
Owning the post-sale customer relationships, the full-time remote Associate Partner - Customer Success (Payer) will manage renewals, drive expansion strategies, and build executive trust across a portfolio of enterprise healthcare customers.
Key responsibilities
- Accountable for Net Revenue Retentions (NRR), renewal forecasts, and expansion pipeline progressions across assigned accounts
- Serve as the primary executive contact for customer leadership, leading executive QBRs focused on outcomes and strategic roadmap alignment
- Own the account strategy, ensuring delivery outcomes align with contractual commitments and proactively managing churn risks
Required qualifications
- 8-12+ years of experience in healthcare consulting, customer success, account management, or enterprise SaaS
- Strong background in healthcare operations, payer/provider models, or clinical analytics
- Proven experience managing senior executive relationships
- Demonstrated commercial mindset with an understanding of revenue and growth levers
- MBA or equivalent strategic training strongly preferred
Complete Job Description
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