Customer Success Coach

Job Summary

A company is looking for a Customer Success Coach to support K-12 school and SMB commercial accounts in maximizing the value of SaaS school program solutions.

Key Responsibilities

• Facilitate customer onboarding and implementation to ensure a high-quality experience
• Monitor product usage and develop tailored adoption strategies for schools and commercial accounts
• Identify risk factors and coordinate resolution plans to strengthen customer relationships

Required Qualifications

• Bachelor's Degree
• 3+ years in a Customer Success, Implementation, Account Management, or Training role within a SaaS or EdTech environment
• Experience supporting K-12 schools or districts and understanding school operations
• Familiarity with retention-focused metrics and CRM tools
• Ability to analyze platform data for actionable insights