Customer Success Coach

Job Summary

Supporting customers throughout their lifecycle, the full-time Customer Success Coach will act as the main point of contact for an assigned portfolio, delivering onboarding, training, and ongoing guidance while working remotely.

Key responsibilities

• Deliver onboarding, training, and lifecycle guidance based on customer support tiers
• Monitor customer health and prepare Executive Summaries, leading Quarterly Business Reviews
• Collaborate with cross-functional teams to address customer risks and opportunities

Required qualifications

• Experience in Customer Success, hospitality operations, or a client-facing SaaS role
• Proficient with SaaS tools, CRM systems (preferably Salesforce), and Microsoft Office
• Ability to analyze data and provide actionable insights
• Strong organizational skills to manage multiple clients and priorities
• Confidence in leading customer calls and product demonstrations