Customer Success Communications Analyst

Job Summary

To support a growing Customer Success team, the full-time remote Customer Success Communications Analyst will analyze, develop, and optimize internal and client-facing communications while ensuring timely and actionable information is delivered to support client engagement and business outcomes.

Key responsibilities

• Analyze communication needs and develop structured approaches for delivering clear and actionable messaging across Customer Success
• Evaluate inputs from cross-functional partners to create effective communications that align with business objectives
• Manage recurring internal communication strategies and develop materials for Quarterly Business Reviews and client engagements

Required qualifications

• Bachelor's degree in communications, marketing, business, healthcare administration, or a related field, or equivalent work experience
• 2+ years of experience in internal communications, content development, or operational enablement
• Experience collaborating with cross-functional teams to summarize and distribute information
• Proficiency in creating presentation materials and supporting training content
• Ability to manage multiple priorities and meet deadlines in a structured environment