Customer Success Consultant

Job Summary

A company is looking for a Customer Success Consultant for the GA/AL region (Remote).

Key Responsibilities

• Support customer acquisition and onboarding by collaborating with the sales team and leading implementation efforts
• Manage strategic accounts by building relationships with district leaders and monitoring usage data to drive engagement
• Drive retention and expansion by advocating for customers and identifying opportunities for increased adoption

Required Qualifications

• 3+ years of experience in customer success, account management, or educational consulting
• Strong understanding of the K-12 education landscape and instructional technology
• Proven ability to drive business outcomes while delivering exceptional customer experiences
• Proficiency with CRM systems and virtual meeting tools
• Background in education or EdTech is preferred