Customer Success Consultant

Job Summary

To drive customer value and success through optimal utilization of solutions, the full-time remote Customer Success Consultant will manage partner and customer success plans, monitor health indicators, and identify growth opportunities.

Key responsibilities

• Construct and implement partner and customer success plans to drive value realization
• Manage metrics related to partner and customer health, including usage data and renewal dates
• Identify and qualify opportunities for expansion while collaborating closely with sales teams

Required qualifications

• 5+ years of customer success or account management experience
• Bachelor's Degree or equivalent work experience
• Experience working with large and medium enterprise customers
• Strong analytical skills to translate data into customer insights
• Knowledge of technology and data networking with a technical aptitude