Customer Success Consultant
Job Summary
Serving as a strategic partner to clients, the full-time Customer Success Consultant will manage a portfolio of accounts, driving engagement and outcomes while working remotely to enhance healthcare experiences and optimize program effectiveness.
Key responsibilities
- Build strong relationships with clients, leading Annual Business Reviews and aligning solutions to client goals
- Translate data into actionable insights, driving adoption of key healthcare programs and improving total cost of care
- Guide clients through program design and optimization while collaborating with internal teams to advocate for client needs
Required qualifications
- 5+ years of experience in Customer Success, Account Management, or Consulting
- Experience in practice management within health systems, clinics, or provider operations
- Familiarity with labor unions or unionized populations
- Strong understanding of healthcare benefits and digital health solutions
- Knowledge of employer-sponsored healthcare models
Complete Job Description
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