Customer Success Consultant
Job Summary
Serving as a trusted partner to customers, the full-time Customer Success Consultant will manage service queues, resolve complex challenges, and lead onboarding and account maintenance activities while working remotely.
Key responsibilities
- Manage Salesforce service queues and prioritize customer requests based on urgency and business impact
- Own customer issues from initiation through resolution, ensuring timely communication and coordination across internal departments
- Conduct business reviews and presentations for customer stakeholders, identifying opportunities to improve processes and service delivery
Required qualifications
- High School Diploma or GED
- 2 to 5 years of business experience, including 2+ years in a customer-facing role
- 2+ years of Microsoft Office experience, particularly with advanced Excel functions
- Business acumen with the ability to interact confidently with leaders at various levels
- Experience leveraging data to drive decisions and recommendations
Complete Job Description
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