Customer Success Consultant
Job Summary
Driving complex insurance technology initiatives, the full-time Customer Success & Delivery Consultant will lead business analysis strategies, establish requirements governance, and serve as a trusted advisor to senior client stakeholders in a remote capacity.
Key responsibilities
- Lead business analysis strategy and facilitate workshops to develop scalable, best-practice solutions for large-scale transformation programs
- Own end-to-end delivery of complex implementations, managing cross-functional teams and ensuring seamless execution
- Act as a subject matter expert in insurance domains, guiding solution design and mentoring team members on analysis best practices
Required qualifications
- Bachelor's or master's degree in information technology, business, engineering, or a related field, or equivalent experience
- 7+ years of experience in business analysis, consulting, or technology implementation within the insurance industry
- Proven experience leading complex system implementations and engaging senior stakeholders
- CPCU, AIC, CBAP, PMI-PBA, or similar insurance or analysis credential preferred
- Expert-level business analysis skills with a deep understanding of insurance operations and automated system workflows
Complete Job Description
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