Customer Success Coordinator

Job Summary

A company is looking for a Customer Success Coordinator (Temporary).

Key Responsibilities

• Act as the primary relationship owner for customer migrations to a new platform, ensuring successful transitions
• Conduct discovery calls and collaborate with customers to develop optimal migration timelines and requirements
• Maintain accurate records and provide regular updates on migration progress using project management tools

Required Qualifications

• 2+ years of experience in Customer Success, Account Management, or Project Management, preferably in a SaaS environment
• Demonstrated success managing complex, multi-stakeholder projects with tight deadlines
• Strong understanding of the youth sports ecosystem and seasonal operating cycles
• Proficiency with Salesforce and at least one project management tool (e.g., Asana, Trello, Jira)
• Ability to balance multiple migrations simultaneously while maintaining quality and accuracy