Customer Success Coordinator

Job Summary

A company is looking for a Coordinator, Customer Success.

Key Responsibilities

• Monitor customer health indicators and escalate potential risks to the Customer Success Manager
• Support onboarding, adoption, renewal preparation, and expansion activities
• Maintain accurate customer records and project updates in Totango and JIRA

Required Qualifications

• High School Diploma or equivalent required
• Strong project management and organizational skills
• Experience with CRM systems and project management tools
• Ability to manage multiple priorities and meet deadlines
• Proficiency in Microsoft Office (Excel and PowerPoint)