Customer Success Coordinator

Job Summary

A company is looking for a Customer Success Coordinator to ensure client satisfaction and retention.

Key Responsibilities

• Provide responsive service by addressing customer inquiries within 8 hours
• Resolve customer tickets within a 16-hour timeframe
• Maintain a customer satisfaction rating of 90% or higher on surveys

Required Qualifications

• 1-3 years of experience in a customer-facing role such as customer success or account management
• Proven track record of meeting performance targets related to response times and service agreements
• High level of computer literacy, including proficiency with CRM systems and online tools
• Experience demonstrating software functionality and driving tool adoption
• Background in a high-growth B2B environment