Customer Success Coordinator

Job Summary

A company is looking for a Customer Success Team Coordinator to support the day-to-day operations of the support team.

Key Responsibilities

• Oversee team operations and productivity, ensuring timely responses and addressing productivity gaps
• Maintain visibility into active studies, coordinating support coverage and identifying risks
• Connect with study POCs on key metrics, surfacing trends and areas of concern

Required Qualifications

• 2-5 years of experience in customer support, operations, or similar roles
• Experience leading small teams or influencing outcomes without direct authority
• Strong organizational and prioritization skills
• Comfort working with metrics and operational data
• Proactive mindset with a strong sense of ownership