Customer Success Coordinator

Job Summary

A company is looking for a Customer Success Coordinator 4, responsible for managing patient visit scheduling and dispatching in a healthcare setting.

Key Responsibilities

• Receive, review, prioritize, and dispatch incoming calls using the company's CAD system
• Coordinate mobile health clinician schedules and patient visits, ensuring effective communication with all parties
• Manage appointment scheduling, including cancellations and rescheduling, while providing exceptional customer service

Required Qualifications

• High school diploma or GED
• Preferred background in dispatch, healthcare, or operations monitoring
• Familiarity with computer-aided dispatch software (CAD)
• Experience with CRM systems, such as Salesforce and hospital EMRs, is preferred
• Knowledge of emergency procedures and guidelines