Customer Success Coordinator

Job Summary

A company is looking for a Customer Success Coordinator.

Key Responsibilities:

• Serve as the lead point of contact for all customer support matters and resolve customer issues
• Accurately document customer support interactions in SalesForce cases
• Develop relationships with customers, including pharmacies, courier companies, and patients

Required Qualifications:

• Some college experience preferred but not required
• Experience handling difficult or complicated customer service issues required
• Experience handling various levels of business partners strongly preferred
• Ability to thrive in a high-paced work environment
• Experience with tools similar to Slack and SalesForce