Customer Success Coordinator

Job Summary

Customer Success Coordinator is a hybrid contract position that involves providing customer support, managing post-implementation tasks, and acting as a knowledge expert for the platform.

Key Responsibilities

• Support post-implementation activities in partnership with Directors
• Provide customer support via email and Zoom, and host live training sessions
• Manage customer interactions using Salesforce.com and ChurnZero

Required Qualifications

• 1-2 years of professional experience in customer service, client relations, or account management
• Ability to work independently and collaboratively in a team environment
• Experience managing both long-term projects and short-term tasks effectively
• Mobile savvy with knowledge of Google Workspace; experience with Camtasia and QuickTime is a plus
• Salesforce.com and ChurnZero experience is a plus