Customer Success Coordinator

Job Summary

Delivering exceptional customer experiences, the full-time remote Customer Success Coordinator will manage client requests, support upsell opportunities, and collaborate with internal teams to enhance service delivery.

Key responsibilities:

• Coordinate and prioritize upsell and cross-sell opportunities from Customer Success Representatives
• Analyze account data and provide recommendations to Customer Success leadership based on reports
• Serve as an escalation point for complex client requests while maintaining service standards

Required qualifications:

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 1-3 years of experience in customer service, account coordination, or a client success role preferred
• Experience in a fast-paced, customer-facing environment
• Familiarity with CRM systems and Microsoft Office Suite (Excel, Outlook, Word)