Customer Success Coordinator

Job Summary

To support a growing team, the full-time Customer Success Coordinator will manage client onboarding, retention, and relationship building while working remotely across the United States.

Key responsibilities

• Manage the onboarding process for new clients and ensure a smooth transition
• Develop and maintain strong relationships with clients to enhance retention and satisfaction
• Collaborate with cross-functional teams to address client needs and improve service offerings

Required qualifications

• Experience in customer success or account management roles
• Strong understanding of client relationship management principles
• Proficiency in using customer relationship management (CRM) software
• Ability to work independently and manage multiple tasks simultaneously
• Familiarity with the insurance or cybersecurity industry is a plus