Customer Success Coordinator
Job Summary
Providing support for patient scheduling and inquiries, the full-time remote Customer Success Coordinator III will conduct outreach calls, assist patients with pre and post-visit needs, and document interactions effectively in a CRM or EMR.
Key responsibilities
- Conduct outreach calls to schedule patients for healthcare appointments
- Answer inbound calls and assist patients with their support needs
- Document interactions in a CRM or EMR and verify insurance information
Required qualifications
- High school diploma or GED
- Experience in a call center or phone-based sales/support team
- Fluency in both English and Spanish
- Basic knowledge of standard applications (Outlook, Excel, Word, etc.)
- Outstanding organizational and multitasking abilities
Complete Job Description
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