Customer Success Director

Job Summary

A company is looking for a Customer Success Director (AMER) to manage client relationships and drive product adoption across the Americas.

Key Responsibilities

• Manage a portfolio of financial services clients, ensuring satisfaction and value realization
• Develop and execute tailored client success plans aligned with client business goals
• Drive renewals, upsells, and expansion opportunities while collaborating with the Commercial team

Required Qualifications

• 3+ years of experience in Customer Success, Account Management, or a related role in fintech, SaaS, or enterprise technology
• Solid understanding of digital banking, authentication, cybersecurity, or payments
• Proficiency with CRM tools and customer success platforms, such as Salesforce or Gainsight
• Proven ability to manage multiple complex accounts and prioritize effectively
• Experience working with cross-functional teams in global organizations is a strong plus