Customer Success Director

Job Summary

A company is looking for a Customer Success Sr. Director.

Key Responsibilities

• Understand and embed training and adoption of solutions into customer-specific workflows
• Provide insights to link usage and economic value to drive product adoption
• Develop and deliver training programs and Quarterly Business Reviews to enhance customer engagement

Required Qualifications

• 7-10 years of experience in account management, client service, or project management
• Experience engaging with Fortune 500 customers and presenting to executive leaders
• Experience managing account renewals and driving customer needs into product management
• Understanding of product development and release practices for enterprise customers
• Familiarity with support and incident management procedures