Customer Success Director

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities

• Lead CSMs and Support Specialists to ensure seamless implementations and technical support for customers
• Standardize onboarding and adoption playbooks to improve configuration accuracy and shorten Time-to-Value
• Define operational metrics and dashboards for implementation quality and customer health

Required Qualifications

• 7+ years in technical delivery roles at B2B SaaS companies with people management responsibility
• Strong understanding of CRM integrations, data modeling, and compensation or revenue operations
• Advanced Excel skills, including complex formulas
• Proven ability to build scalable customer processes and lead technical teams
• Experience applying AI or automation to improve customer operations