Customer Success Director

Job Summary

A company is looking for a Director of Customer Success.

Key Responsibilities:

• Manage customer relationships to ensure satisfaction, solution adoption, and alignment with business goals
• Lead onboarding processes and facilitate effective deployment and enablement strategies
• Monitor product usage metrics to drive adoption, minimize churn risk, and identify upsell opportunities

Required Qualifications:

• 5 to 8 years of relevant work experience
• 3 to 5 years of experience managing or supervising employees
• Experience with cybersecurity software in a vendor, VAR, or MSSP model
• Ability to manage enterprise accounts with a consultative, value-driven approach
• Strong understanding of cybersecurity technologies and IT infrastructure solutions