Customer Success Director

Job Summary

A company is looking for a Director, Customer Success.

Key Responsibilities

• Lead and manage the customer success team to ensure client satisfaction and retention
• Develop and implement strategies to enhance customer engagement and experience
• Analyze customer feedback and performance metrics to drive improvements in service delivery

Required Qualifications

• Proven experience in a customer success or account management role
• Strong leadership and team management skills
• Experience with customer relationship management (CRM) tools
• Ability to analyze data and derive actionable insights
• Bachelor's degree in a relevant field; advanced degree preferred