Customer Success Director

Job Summary

A company is looking for a Customer Success Director to manage customer relationships and drive value from their platform investments.

Key Responsibilities

• Orchestrate the Signature experience for strategic customers using multi-cloud expertise
• Act as the primary point of accountability for customer success, building strong relationships and managing escalations
• Align with business and technical stakeholders to ensure value delivery through the Signature program

Required Qualifications

• 9+ years of relevant experience in Customer Success, SaaS, Technology Consulting, or Solutions Architecture
• Knowledge of Salesforce product features and enterprise architecture principles
• Strong consultative skills with a proven track record as a Trusted Advisor
• Executive-level interpersonal skills for effective communication at the C-Level
• Ability to facilitate difficult discussions and manage objections