Customer Success Director

Job Summary

A company is looking for a Customer Success Director - North America.

Key Responsibilities

• Oversees client relationships and programs managed by the North America team of Customer Success Managers (CSMs)
• Leads and manages a team of CSMs to align team goals with organizational and client-specific objectives
• Ensures client retention by developing strong relationships with key decision makers and addressing their needs

Required Qualifications

• 5+ years of client account handling and/or management experience
• 3+ years of people/team management experience
• Demonstrable training and team development experience
• Ability to manage a varied workload with strong organizational skills
• Experience in building rapport across various communication channels