Customer Success Director

Job Summary

A company is looking for a Technical Implementation - Customer Success Director.

Key Responsibilities:

• Lead customer onboarding and integration processes for CRM systems with company products
• Collaborate with engineering teams and customer leadership to address service challenges and enhance product offerings
• Develop training content and metrics to measure customer success and product usage

Required Qualifications:

• Proven experience as a Customer Success Manager in SaaS, preferably in the AI sector
• 5 to 8 years of experience managing integrated programs for mid to large enterprises
• Data-driven approach to track metrics and build credibility with leadership teams
• Experience with end-to-end CRM implementations is preferred
• College degree in Technology or Business Management