Customer Success Director

Job Summary

A company is looking for a Customer Success Director responsible for managing the post-sales customer lifecycle and ensuring client success.

Key Responsibilities

• Develop account-level conversion plans for top-tier customers to increase conversion rates and drive revenue
• Drive the end-to-end post-sales customer lifecycle, standardizing frameworks for onboarding, adoption, and retention
• Lead client revenue strategies and provide expert consultation to align solutions with business needs

Required Qualifications

• 8+ years of experience in a Customer Success/Consultative SaaS role focused on product adoption and retention
• Strong proficiency in hotel technology and relevant KPIs
• Experience with CRM tools (Salesforce) and project management software (JIRA, Trello)
• Specialized knowledge in the Hospitality technology industry is preferred
• Understanding of USALI, hotel ownership models, and enterprise reporting structures is advantageous