Customer Success Director

Job Summary

A company is looking for a Customer Success Director, responsible for client relationship management and driving customer satisfaction and growth.

Key Responsibilities

• Develop and nurture strong client partnerships to ensure alignment with client goals and long-term success
• Identify and drive upsell and cross-sell opportunities in collaboration with the Sales team
• Continuously refine customer success processes and reporting to improve efficiency and outcomes

Required Qualifications

• 7+ years of experience in customer success or account management within a B2B environment
• Proven ability to establish trust and influence senior-level stakeholders
• Analytical mindset with the ability to translate data into strategies for improvement
• Self-motivated with strong time management skills
• Experience in supervising and mentoring team members