Customer Success Director

Job Summary

A company is looking for an Agentic Customer Success Director.

Key Responsibilities

• Lead the customer in building and nurturing their internal Center of Excellence (CoE) and train "Agent Champions.
• Monitor agent performance telemetry and use data-driven insights to recommend optimizations
• Coordinate with internal teams and partners to guide the customer's Agentic Enterprise journey

Required Qualifications

• 8+ years of work experience, with 5+ years in Customer Success or Management Consulting focused on enterprise SaaS
• Experience in establishing governance frameworks for large-scale digital transformation projects
• Strong analytical skills to interpret platform telemetry and usage data
• Proven track record in managing consumption-based accounts
• Deep understanding of AI/LLM logic and its business applications