Customer Success Director

Job Summary

A company is looking for an Agentic Customer Success Director who is customer-obsessed and an expert in AI solutions and organizational change management.

Key Responsibilities

• Lead the customer in building and nurturing their internal Center of Excellence (CoE) and train "Agent Champions"
• Monitor agent performance telemetry and recommend optimizations to improve supply chain workflows
• Coordinate with internal teams and consulting partners to guide the customer's Agentic Enterprise journey

Required Qualifications

• 8+ years of work experience, with 5+ years in Customer Success, Professional Services, or Management Consulting
• Experience in establishing governance frameworks for large-scale digital transformation projects
• Strong ability to interpret platform telemetry and usage data for actionable insights
• Proven track record of managing consumption-based accounts focused on driving utilization
• Deep understanding of AI/LLM logic and ability to translate technical capabilities into business outcomes