Customer Success Director

Job Summary

Customer Success Director, responsible for driving strategic value for complex customer accounts in a full-time role, focusing on aligning platform capabilities with business objectives and quantifying ROI.

Key Responsibilities

• Serve as the primary point of accountability for customer success delivery and drive renewals through executive-level partnerships
• Architect strategic success roadmaps that align platform evolution with customers' long-term goals
• Lead cross-functional initiatives to deliver solutions for complex enterprise challenges

Required Qualifications

• 7+ years of experience in Customer Success, strategic leadership, or SaaS platform use
• Proven experience working with enterprise-level customers
• Expertise in supporting complex, enterprise-scale Sales/Service Cloud deployments
• Multiple Salesforce certifications, including Sales Cloud and Service Cloud
• Experience leading cross-functional teams to address customer needs