Customer Success Director

Job Summary

Focusing on long-term customer relationships, the full-time remote Customer Success Director will manage enterprise accounts, drive revenue growth, and ensure customer satisfaction through strategic engagement and collaboration with cross-functional teams.

Key responsibilities

• Build and sustain relationships with enterprise customers to maximize success and drive account planning
• Deliver revenue growth by identifying upsell opportunities and ensuring customer satisfaction and loyalty
• Articulate value propositions and proactively address customer needs to enhance engagement with SpyCloud products and services

Required qualifications

• 10+ years of experience in Customer Success Management in a strategic customer-facing role
• Experience in Enterprise Account Management and familiarity with Software as a Service (SaaS) companies
• Strong interest in AI tools, including Claude and ChatGPT
• BA/BS undergraduate degree required
• Proficiency with Google and Microsoft business products