Customer Success Director

Job Summary

Owning the post-launch relationship for Avo's health system and practice customers, the full-time Customer Success Director will proactively manage a portfolio of accounts, driving adoption, engagement, renewals, and expansion while working remotely.

Key responsibilities

• Manage a portfolio of accounts, conducting structured quarterly business reviews and monitoring adoption metrics
• Oversee renewal timelines, identify upsell opportunities, and develop mutual success plans with customers
• Build and formalize customer success processes, including playbooks and resources for account health and performance metrics

Required qualifications

• 7+ years in customer success or account management within healthcare technology, with experience in clinical workflows and EHR environments
• Proven ability to own renewals and upsells, demonstrating success with measurable results
• Experience in building or formalizing customer success processes from the ground up
• Strong executive presence, capable of engaging with both C-level executives and frontline champions
• Analytical mindset with a comfort in using data to drive insights and decisions