Customer Success Director

Job Summary

To drive customer integration projects and achieve revenue objectives, the full-time salaried Customer Success Director will manage key enterprise accounts and oversee the customer success experience from onboarding to expansion in a remote setting.

Key responsibilities

• Own the customer success relationship throughout the customer lifecycle, including onboarding, implementation, and adoption
• Develop account plans and proactively seek upsell and cross-sell opportunities with strategic enterprise accounts
• Collaborate with Product and Engineering teams to prioritize customer feedback and enhance service delivery

Required qualifications

• 10+ years of experience in a customer-facing or client services role with deep product knowledge
• Proven track record of identifying new opportunities within an existing client base
• Experience in structured, analytics-driven problem solving across the revenue cycle
• Strong interpersonal skills with a history of building trust in executive relationships
• Competency in Microsoft Office, particularly Excel, Word, and PowerPoint