Customer Success Director

Job Summary

Driving customer engagement and revenue growth, the full-time remote Customer Success Director will maintain long-term relationships with enterprise clients, co-create account plans, and ensure customer satisfaction while leveraging company resources to maximize success.

Key responsibilities

• Build and sustain relationships with enterprise customers and internal teams to enhance account success
• Co-create and execute account plans to track customer opportunities and ensure effective product adoption
• Forecast and achieve revenue goals by identifying upsell opportunities and ensuring customer satisfaction

Required qualifications

• 10+ years of Customer Success Management experience in a strategic customer-facing role
• Experience in Enterprise Account Management and working for a Software as a Service (SaaS) company
• Proven ability to build partnerships with executive and decision-maker level relationships
• BA/BS/Undergraduate degree required
• Strong interest in AI tools, including Claude and ChatGPT