Customer Success Director

Job Summary

To drive customer integration projects and achieve revenue objectives, the full-time remote Customer Success Director will manage key enterprise accounts, oversee the customer success experience throughout various lifecycle stages, and collaborate with cross-functional teams to enhance client outcomes.

Key responsibilities

• Own the customer success experience relationship, including onboarding, implementation, and adoption phases
• Manage relationships with strategic enterprise accounts and develop account plans focused on upsell and cross-sell opportunities
• Engage with Product and Engineering teams to prioritize customer feedback and inform the product roadmap

Required qualifications

• 10+ years of experience in a customer-facing or client services role with deep product knowledge
• Proven track record of identifying new opportunities within existing client bases
• Experience in structured, analytics-driven problem solving across the revenue cycle
• Strong interpersonal skills with a history of building trust in executive relationships
• High competency in communicating complex technical issues to diverse audiences