Customer Success Director

Job Summary

Building a new relationship function for provider systems, the full-time remote Customer Success Director will manage initial engagements with top health systems, focusing on relationship development, referenceability, and facilitating introductions for Redox customers.

Key Responsibilities

• Own and maintain relationships with an initial patch of provider systems, starting with the top 25 health systems and/or all Epic-based customers
• Serve as the primary point of contact for assigned provider systems, engaging with hospital IT and integration teams
• Define and refine the outreach cadence and relationship-management process, tracking engagement and referenceability

Required Qualifications

• Proven experience in Customer Success, Account Management, or Provider/Client Relations within health tech or healthcare interoperability
• Direct experience engaging hospital or health system IT and integration stakeholders
• Comfort operating with high ambiguity and building new functions without an established playbook
• Working knowledge of the health data exchange ecosystem and HIPAA considerations
• Strong track record of building trust-based relationships with technical and operational stakeholders at hospitals