Customer Success Director

Job Summary

As a pivotal member of the team, the full-time remote Customer Success Director will manage client relationships within Accelerant's Captive practice, ensuring operational success through effective execution of reinsurance agreements, financial transactions, and ongoing communication with captive owners and their advisors.

Key responsibilities

• Act as the primary point of contact for operational, contractual, and collateral matters related to Captive relationships
• Partner with Legal to facilitate the signing of reinsurance agreements and manage workflow for establishing trust accounts and letters of credit
• Oversee the onboarding process for new Captives, ensuring compliance and accurate setup in backend systems

Required qualifications

• 7+ years of experience in insurance or reinsurance, particularly in account management or program operations related to captives
• Bachelor's degree in business, finance, risk management, or a related field; professional qualifications such as CPCU, ARe, or ACI are a plus
• Strong familiarity with reinsurance structures and their accounting implications
• Demonstrated ability to follow through on tasks and manage multiple priorities effectively
• Proven experience in client-facing roles with excellent communication skills