Customer Success Director

Job Summary

Leading the Client Success team remotely, the full-time Customer Success Director will manage client relationships, drive retention and expansion, and ensure operational execution aligns with customer expectations.

Key responsibilities

• Oversee the Client Success team and serve as the executive sponsor for strategic client relationships
• Own overall customer satisfaction, retention, and expansion metrics while monitoring service utilization and operational trends
• Coach and develop Client Success Managers, establishing performance expectations and career paths within the organization

Required qualifications

• Bachelor's Degree preferred with 8-12 years of relevant experience, or a combination of experience and education
• Experience in staffing, training, coaching, and performance management
• Strong leadership skills to manage targets impacting multiple departments
• In-depth knowledge of Microsoft Office products
• Must be authorized to work in the United States without the need for visa sponsorship