Customer Success Director

Job Summary

A company in the internet and eCommerce industry is looking for a Customer Success Director.

Position Responsibilities

• Collaborate with Sales, Marketing, and Fulfillment to ensure customer success
• Manage the Client Services team and develop process improvements for growth
• Own the customer lifecycle, from onboarding to retention and upsells

Required Qualifications

• High level of SEO knowledge/experience required
• Experience working cross-functionally and leading a team
• Results-driven and can prioritize activities with the greatest impact
• High degree of organization and attention to detail
• A driven, go-getter attitude